Returns Policy

At Emerald Spa, we want you to be completely satisfied with your purchase. We take great care in selecting high-quality products from our trusted suppliers, and each item is carefully checked before dispatch.

Eligibility for Returns

Returns are accepted only in cases where a product is faulty, defective, or damaged in transit.
We do not accept returns for products that are not faulty, damaged, or incorrectly supplied.

If you believe your item has arrived damaged or faulty, please contact us within 7 days of delivery so we can review your case and arrange an appropriate solution.

All returns are handled on a case-by-case basis, and we kindly ask that you contact us first to confirm whether your item qualifies for a return or replacement.

How to Request a Return

Contact us directly at [email protected], or call us, within 7 days of receiving your order.
Provide your order number and include clear photos showing the issue or damage.
Once we’ve reviewed your request, we will provide return instructions if applicable.

Important Guidelines

Keep original packaging: Please retain all packaging materials until your return has been processed.
Document issues: Include photos or videos of any damage or defects when contacting us.
Use tracked shipping: We recommend using a signed-for and trackable service when returning items to ensure safe delivery.
Return costs: Unless the item is confirmed as faulty or damaged in transit, return postage costs are the responsibility of the customer.
Replacements: Approved returns will result in a replacement product being sent. Refunds are not typically issued except where a replacement is unavailable.

Contact

If you have any questions or wish to discuss a potential return, please contact us at:

📧 [email protected]

📞 +48 666 937 687